Providing Patient Care in the Home

Giovanni Bordignon

Our staff and volunteers have the honor of providing care and support in the homes of our patients and families. They get to know patients and families, and honor their care choices.

Giovanni Bordignon is a counselor with one of our home–based care teams. When he goes into homes, he learns everything he can about those in his care so he can make them feel comfortable.

“Our care teams support our patients and their families and caregivers by getting to know their stories. We openly answer the personal questions they ask us. We offer validation and affirmation to their choices of treatment and provide any clarification they need. We embrace their lifestyles and environments, taking roles as guests in their homes,” Giovanni said.

He says developing good relationships from the start helps bring enormous relief. “It’s quite amazing to experience their relief and comfort once we are able to provide them with information and resources. The relationships are well–established and a good rapport is found,” he said.

Joan Briant also likes going into the homes of families to provide help. She’s a registered nurse (RN) with our supplemental staff–PRN department who works in admissions and talks with families about our care.

“I’m really grateful for this job. It’s great to go into families’ homes and find out what they need. A lot of times they feel relieved,” Joan said.

Do you have a story about the care you or a family member received at home? Please share it.