By Laurie West
Suncoast Hospice director of quality and service
It was a big honor for Suncoast Hospice to receive Deyta’s 1st annual Hospice Honors Award this past spring. This award recognized our hospice as one of the top hospice agencies in the U.S. to provide the highest level of satisfaction in patient care as rated by the patients’ caregivers.
We’re benchmarked nationally with the Family Evaluation of Hospice Care surveys, and to be honored as one of the top hospices for our patient and family satisfaction is remarkable. We’re committed to patient and family–centered care. The voices of our patients and families are extremely important. That’s what defines our care and leads us.
It touches my heart when I read the comments from our surveys. One common theme is compassion. A lot also say, my loved one died at peace and my loved one died with dignity. Many also state, thank you for taking care of me, the caregiver.
To me, this recognition shows that no matter what discipline you are, it’s what we all do together that touches our patients and families. From our physicians to our volunteers to our DME (durable medical equipment) drivers, we are all one team.
Our care teams go above and beyond to provide compassionate care to our patients and families. I heard a recent story about one of our nurses who sat and held a patient’s hand and sang to that patient. Our staff and volunteers are always there to provide that wonderful human presence.
Have you been touched by our care? Please share your story.
Suncoast Hospice director of quality and service
 |
| Laurie West |
We’re benchmarked nationally with the Family Evaluation of Hospice Care surveys, and to be honored as one of the top hospices for our patient and family satisfaction is remarkable. We’re committed to patient and family–centered care. The voices of our patients and families are extremely important. That’s what defines our care and leads us.
It touches my heart when I read the comments from our surveys. One common theme is compassion. A lot also say, my loved one died at peace and my loved one died with dignity. Many also state, thank you for taking care of me, the caregiver.
To me, this recognition shows that no matter what discipline you are, it’s what we all do together that touches our patients and families. From our physicians to our volunteers to our DME (durable medical equipment) drivers, we are all one team.
Our care teams go above and beyond to provide compassionate care to our patients and families. I heard a recent story about one of our nurses who sat and held a patient’s hand and sang to that patient. Our staff and volunteers are always there to provide that wonderful human presence.
Have you been touched by our care? Please share your story.
No comments:
Post a Comment