Showing posts with label Admissions. Show all posts
Showing posts with label Admissions. Show all posts

Thursday, February 28, 2013

Is It Time For Hospice Care?

By Sue Rice, RN, CHPN
Suncoast Hospice Director of Admission Practices

Sue Rice, Suncoast Hospice Dir. of Admission Practices
“I wish we had known about your services sooner.” This is the most common feedback we hear from our community when they share their Suncoast Hospice experiences.

As a registered nurse working at Suncoast Hospice for the past 19 years, I understand how difficult the first conversation about hospice can be. I also understand that it can be just as difficult for physicians and families to start the conversation. I'm specially trained to visit patients and families to help educate and guide them as they consider if it’s time for hospice.

I recently met with a gentleman and his wife at their home and assessed him for our services. He told me, “Hospice just sounds so final.” I was grateful that he had opened the emotional door and allowed me to come in and explain the value of accepting hospice care sooner rather than later.

As he and his devoted wife shared their journey of living with a serious illness, they recognized that there comes a time when the battle is about quality of life. “I’m sick and tired of being sick and tired,” he shared. I listened as he recounted the numerous tests, doctors’ appointments and emergency room visits he had experienced because of the increasing symptoms that were robbing him of comfort, sleep, energy and overall enjoyment of life. 

As I explained that our interdisciplinary medical teams of hospice professionals are available to quickly and effectively manage his pain and symptoms at home, his wife expressed relief that she could call us any time, day or night. I also discussed our care centers as alternatives to more hospital stays. I explained how our expert physicians and staff provide quick and effective pain and symptom management in the care centers’ compassionate and calm environments, allowing patients to return home after their pain is resolved. “That sounds wonderful,” he said.

After our conversation, the couple agreed that it made perfect sense to accept hospice care sooner. And their feelings of fear and finality were exchanged for hope and relief.

This same peace of mind can benefit all hospice care patients and their families, wherever the patients reside, including homes, hospitals, nursing homes and assisted and independent living facilities. Especially if loved ones can’t be at the bedsides or live out of state, it’s comforting to know that our skilled care teams are there to work together with healthcare partners to provide tailored care and support to patients and keep families informed.

It all begins with a visit with one of our trained hospice representatives who can inform you about your care options.

We’re here for you. If you’d like to hear more about our services, please call us any time at 727-467-7423.

Thursday, January 17, 2013

Info & Referral/Admissions Staff Answers the Community’s Calls for Help

By Staff of the Information and Referral Center/Admissions Department 

Staff takes calls
In the information referral center/admissions department at Suncoast Hospice, we pride ourselves on being first responders. Our call center receives calls from our health care partners, as well as patients and families. We’re caring listeners with the goal of providing excellent service and access to our care. 

Our registered nurses (RNs) are available to respond to the needs of patients and families, wherever they’re located. Our admissions department has RNs and social workers present in all Pinellas County hospitals to rapidly respond to our newly–referred, hospitalized patients. They provide support, education and discharge assistance to those patients. Our admissions staff also coordinates out-of-county transfers and traveling patients, so they may receive the care they desire within our service area.   

One example of how we’ve responded is sending an admissions RN to a public library to assess an extremely–ill, homeless man who called us because he was in pain. The man was admitted and transported to one of our care centers for care all within a few hours. Another example is helping a daughter who called us one evening requesting our care for her elderly mother residing in a nursing home. The mother's physician was unavailable, so we had an admissions RN work with one of our hospice physicians to do her admission that same night.  

We work hard to exceed the needs of those reaching out to us for assistance. We’re here to provide a compassionate voice and to be a guiding light for this community.  

Do you know someone who needs help now? Call us any time at 467-7423.