Info & Referral/Admissions Staff Answers the Community’s Calls for Help

By Staff of the Information and Referral Center/Admissions Department 

Staff takes calls

In the information referral center/admissions department at Suncoast Hospice, we pride ourselves on being first responders. Our call center receives calls from our health care partners, as well as patients and families. We’re caring listeners with the goal of providing excellent service and access to our care. 

Our registered nurses (RNs) are available to respond to the needs of patients and families, wherever they’re located. Our admissions department has RNs and social workers present in all Pinellas County hospitals to rapidly respond to our newly–referred, hospitalized patients. They provide support, education and discharge assistance to those patients. Our admissions staff also coordinates out-of-county transfers and traveling patients, so they may receive the care they desire within our service area.   

One example of how we’ve responded is sending an admissions RN to a public library to assess an extremely–ill, homeless man who called us because he was in pain. The man was admitted and transported to one of our care centers for care all within a few hours. Another example is helping a daughter who called us one evening requesting our care for her elderly mother residing in a nursing home. The mother's physician was unavailable, so we had an admissions RN work with one of our hospice physicians to do her admission that same night.  

We work hard to exceed the needs of those reaching out to us for assistance. We’re here to provide a compassionate voice and to be a guiding light for this community.  

Do you know someone who needs help now? Call us any time at 467-7423.